Welcome to the culturally sensitive wellness support services at FIC. The staff at FIC are aware that health and personal circumstances impact learning; therefore, we are pleased to offer you supportive services that focus on your personal health and wellbeing while you study with us. We recognize that international students often have unique needs and challenges as you transition into life in Canada and enter adulthood. We also recognize that your cultural values and norms, ways of thinking and behaving, and how you were raised and your family relationships are an important part of your identity and are to be respected. We also understand that the social, political and economic context of your home or birth country has an influence on who you are as a person and can contribute to personal struggles. We strive to recognize that racism, discrimination, sexism, stigma and other forms of oppression all play a role in mental health and wellbeing and we will view your struggles within a larger systemic framework.
We also believe that it is okay to not be okay, so let us know if something is troubling you. We talk a lot about mental health in Canada and what we really mean is your overall physical, mental, emotional, social, financial, academic, and spiritual health. We can help you with: anxiety, depression, mood, relationships of all kinds, sexuality, identity, difficult emotions, interpersonal conflict, parental pressures, self-harm, suicidality, substance misuse, academic struggles and much more! Please contact us at FIC.Counsellor@fraseric.ca if there is something you are concerned about and would like to check it out with someone who will hear you and give you a respectful space to explore what you are experiencing. We look forward to connecting with you.
*Please note that our services are confidential and will not impact your studies or your transfer to SFU in any way at all!
As an international student, you may be unfamiliar with the human service of counselling. You may even believe that your struggles are not serious enough to see a counsellor or you may believe that seeing a counsellor means there is something wrong with you. However, your struggles are a part of the human experience and it does not mean there is anything wrong with you. We all need some guidance and support in our lives and asking for help is a strength, not a weakness. Counsellors are compassionate listeners who can offer new perspectives, ask questions, and guide conversations to help you gain insight into yourself, others, and the world. Counselling is a unique relationship between you and your counsellor that allows you to explore your emotions, thoughts, behaviours, needs, values and life experiences in a safe, non-judgmental space. When you are actively participating in the counselling process, it can help you improve your mental, physical, emotional and spiritual health, while encouraging positive change, personal growth, improved relationships and academic success.
The Case Manager provides support for students to manage and grow through difficult situations. Students may need help with concerns around mental health, coping with difficult emotions, academics, relationships, identity, sexuality, physical and emotional safety, suicidality, self-harm, violence (including sexual violence) and more. The Case Manager will learn about you and your needs and ask questions to create a personalized support plan with you with goals that you wish to achieve for your growth and wellbeing. A support plan may include problem-solving, crisis support, linking you with other resources and services, providing advocacy on your behalf and much much more. It may also just be about having a space to express yourself and learn about life. Case management also includes advocacy services to help you understand and stand up for your rights and help you navigate the institution and the larger systems and inequities or barriers to access that exist.
If you are experiencing any distressing or extenuating circumstances in your life (ie; death of a loved one or friend, an accident or injury, a break-up, etc) and if you have been diagnosed with a learning disability or psychiatric disorder that impacts your learning and ability to focus on your studies, the Case Manager can also support you with academic accommodations, withdrawals and deferred exams to improve your access to learning and academic success.
FIC Wellness Office
2nd floor, Rm 2112 at Discovery 1 building, 8999 Nelson Way, Burnaby
The Canada Wellness Office provides both case management and counselling support to international students studying at FIC.
*Please note: due to the global pandemic, all the wellness office services are currently being offered online via video chat or by phone. In September, services will resume in person and also remain online for greater access and anonymity.
- SFU Health & Counselling: Maggie Benston Centre, ground floor, tel: 778-782-4615 (mental health nurses, doctors, psychologists, counsellors)
- SFU Interfaith Centre: AQ Rm 3200. tel: 778-782-3180 (spiritual/religious supports)
- SFU Sexual Violence Prevention Office: lower level of Diamond Alumni Centre (DAC), room 014 https://www.sfu.ca/sexual-violence/get-help.html, tel: 778.782.7233, firstname.lastname@example.org
- SFU Out on Campus: SSFU Rotunda, TC314-N, tel:778-782-5933, email@example.com, sfss.ca/ooc (LGBTQ2S+ supports)
- Emergency: Ambulance, fire, police at 911
- Keep Me Safe (24 hrs): 1-844-451-9700 or download App to chat: MySSP or online chat at
- BC Crisis Line: 604-872-3311 or 1-866-661-3311, Live chat also available at crisiscentrebc.ca
- Suicide Distress Line: 1-800- SUICIDE (1-800-784-2433)
- BC Mental Health Support Line: 310-6789
- Youth online chat: youthinbc.com
- HealthLinkBC (24hrs): phone 811, healthlinkbc.ca (for medical concerns)
- Mind Map BC: https://www.mindmapbc.ca/ (for low-cost, sliding scale, free counselling in the community)
- Alcohol & Drug Info & Referral Line: 604-660-9382
- Options for Sexual Health: optionsforsexualhealth.org tel: 1-800-SEX-SENSE (1-800-739-7367)
- Rape Crisis Line: 604-872-8212 or 604-255-6344
- Victim Services (if impacted by a crime): call or text 1-800-563-0808 or VictimLinkBC@bc211.ca
- Eating Disorders: Looking Glass, lookinglassbc.com
- QMUNITY: BC’s Queer, Trans, and Two-Spirit Resource Centre, https://qmunity.ca/
- Mind Map BC: https://www.mindmapbc.ca/ (LGBTQ2S+ supports also)
- MOSAIC, I Belong program: https://www.mosaicbc.org/wp-content/uploads/2017/03/I-Belong-Program-Brochure.pdf (LGBTQ2S+ supports)
- Health Initiative for Men (HIM): tel: 604-488-1001, firstname.lastname@example.org https://checkhimout.ca/ (LGBTQ2S+ supports also)
- Salaam Canada: for people who identify as Muslim and queer/trans https://www.salaamcanada.info/
- Settlement Services: refugee applications, legal aid, employment search/preparation, volunteering, community connections and more
- MOSAIC: https://www.mosaicbc.org/services/settlement/students/
- SUCCESS: https://successbc.ca/programs/?user_cat=temporary
- Psych2Go: https://www.youtube.com/channel/UCkJEpR7JmS36tajD34Gp4VA (great psychoeducational videos on many mental health and relationship topics)
- Anxiety-specific support: https://www.anxietycanada.com/